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Banks; Support for customers impacted by coronavirus
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Banks; Support for customers impacted by coronavirus


As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money.

Your peace of mind is still our top priority. So, we’ve put in place some additional support and information to help.

Managing your money
If your income has been affected by the disruption from the coronavirus, we have options to help you. These include:
  • £300 interest-free overdraft from 6th April until 6th July 2020 for overdraft customers.
  • Spend up to £45 on your contactless card. We’ve increased contactless payment limits.
  • No fees for missed payments on credit cards, loans and mortgages.
  • Payment holidays on mortgages and payment holidays on loans with additional support provided when you need it.
  • Emergency access to savings in fixed term accounts without charge.
  • Deposit limits of up to £500 for mobile banking, so you’ll be able to scan and pay in cheques

How to stay safe from fraud
Remember, your money is safe in your account.

People are using the coronavirus outbreak as an opportunity to try new scams by email, call and text. They’re even using online marketplaces to sell goods like face masks and hand sanitisers that don’t exist.

If you get an email with a PDF or a link that offers advice or a cure for the virus, it’s likely to be a scam.

What you should do:
  • Don’t open emails if you don’t know who sent them.
  • Even if you know the sender, don’t reply if an email looks odd with spelling mistakes and a messy layout.
  • Don’t click on any links or attachments unless you know they’re safe.
  • Before you buy anything online it’s best to do some research and check reviews to make sure a seller is genuine.
  • Pay by card when you shop online - that way you protect your cash.

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