(I work in a gym, and we got a new system to lock our lockers two months ago.)
Customer: “What is this s***?” *holding up the card she needs to open the locker*
Me: “Oh, it’s our new locker-system. You don’t have to get one key for each locker now, you can just go to any locker you want and unlock it.”
Customer: “But why didn’t you tell me before!? I was just trying to open these d*** lockers for a half hour!”
Me: “I’m sorry, but we already changed it two months ago. I can’t keep asking everyone if they know how to open it, but I will come with you and show it to you.”
Customer: “No, I don’t have time anymore! Just give me my money back for this visit and let me leave!”
Me: “You are paying monthly like everyone else, so I can’t give you anything back.”
Customer: “I WANT 1/30TH OF MY MONTHLY PAYMENT BECAUSE I JUST LOST THIS DAY BECAUSE OF YOU!”
(At this point I call my manager, and he explains him why he can’t get his money back. The customer breaks his card and just walks away.)
Manager: “Do you know his name?”
Me: “Yes, why?”
Manager: “These cards cost €30 each; just put it on his next monthly payment and call me if he calls and complains…”
Customer: “What is this s***?” *holding up the card she needs to open the locker*
Me: “Oh, it’s our new locker-system. You don’t have to get one key for each locker now, you can just go to any locker you want and unlock it.”
Customer: “But why didn’t you tell me before!? I was just trying to open these d*** lockers for a half hour!”
Me: “I’m sorry, but we already changed it two months ago. I can’t keep asking everyone if they know how to open it, but I will come with you and show it to you.”
Customer: “No, I don’t have time anymore! Just give me my money back for this visit and let me leave!”
Me: “You are paying monthly like everyone else, so I can’t give you anything back.”
Customer: “I WANT 1/30TH OF MY MONTHLY PAYMENT BECAUSE I JUST LOST THIS DAY BECAUSE OF YOU!”
(At this point I call my manager, and he explains him why he can’t get his money back. The customer breaks his card and just walks away.)
Manager: “Do you know his name?”
Me: “Yes, why?”
Manager: “These cards cost €30 each; just put it on his next monthly payment and call me if he calls and complains…”